DCS Courier Service (Terms – Notices – Policies)

DCS COURIER SERVICE

PRIVACY POLICY

Effective Date: May 21, 2026

1. INTRODUCTION

DCS Courier Service (“DCS,” “Company,” “we,” “our,” or “us”) respects the privacy of its customers, patients, healthcare providers, business partners, website visitors, and other individuals with whom we interact.

This Privacy Policy describes how DCS collects, uses, stores, processes, shares, and protects information obtained through:

• Our website;
• Online forms;
• Customer portals;
• Email communications;
• Telephone communications;
• Text messaging systems;
• Service requests;
• Transportation services;
• Home delivery services;
• Patient Discharge Package services.

By using the DCS website or services, you acknowledge that you have read and understood this Privacy Policy.

2. INFORMATION WE COLLECT

Depending upon your interaction with DCS, we may collect:

Personal Information

• Name
• Address
• Email address
• Telephone number
• Employer
• Job title
• Billing information
• Emergency contact information

Service Information

• Pickup locations
• Delivery locations
• Delivery instructions
• Recipient information
• Scheduling information
• Shipment details

Healthcare-Related Information

Where necessary to perform services:

• Patient names
• Medical provider information
• Prescription information
• Medical equipment information
• Healthcare facility information
• Authorized healthcare contacts

Website Information

• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Website usage information

3. HOW WE USE INFORMATION

DCS may use collected information to:

• Provide services;
• Coordinate deliveries;
• Verify identities;
• Schedule pickups;
• Complete transportation requests;
• Communicate with customers;
• Improve services;
• Maintain records;
• Comply with legal obligations;
• Investigate fraud;
• Protect security.

4. COOKIES AND ANALYTICS

Our Website may utilize:

• Cookies;
• Tracking technologies;
• Analytics tools;
• Session technologies.

These tools help us:

• Improve Website functionality;
• Analyze Website performance;
• Enhance user experience;
• Maintain security.

Users may modify browser settings to limit certain tracking technologies.

5. SHARING OF INFORMATION

DCS does not sell personal information.

Information may be shared:

Service Providers

With trusted vendors assisting in:

• Technology services;
• Payment processing;
• Communications;
• Logistics support.

Legal Compliance

When required by:

• Court orders;
• Subpoenas;
• Government investigations;
• Regulatory requests;
• Applicable law.

Protection of Rights

When necessary to:

• Protect DCS;
• Protect customers;
• Protect public safety;
• Prevent fraud.

6. HEALTHCARE INFORMATION

DCS recognizes the sensitive nature of healthcare-related information.

Where applicable, DCS utilizes reasonable safeguards designed to protect:

• Protected Health Information (PHI);
• Personally Identifiable Information (PII);
• Confidential healthcare information.

Healthcare organizations remain responsible for ensuring appropriate authorizations and disclosures.

7. DATA SECURITY

DCS employs commercially reasonable security measures designed to protect information.

However:

NO INTERNET TRANSMISSION OR ELECTRONIC STORAGE SYSTEM CAN BE GUARANTEED TO BE 100% SECURE.

Users acknowledge and accept such risks.

8. DATA RETENTION

DCS may retain information:

• For operational purposes;
• For legal compliance;
• For regulatory compliance;
• For dispute resolution;
• For business records management.

Retention periods may vary depending upon applicable legal requirements.

9. USER RIGHTS

Where applicable, users may request:

• Access to information;
• Correction of information;
• Deletion of information;
• Updates to information.

Requests may be subject to legal limitations.

10. CHILDREN’S PRIVACY

DCS services are not directed toward children under thirteen (13) years of age.

DCS does not knowingly collect personal information from individuals under 18 through its Website.

11. THIRD-PARTY LINKS

The Website may contain links to third-party websites.

DCS is not responsible for:

• Third-party privacy practices;
• Third-party security practices;
• Third-party content.

Users access third-party websites at their own risk.

12. CHANGES TO THIS POLICY

DCS reserves the right to modify this Privacy Policy at any time.

Updated versions become effective upon posting to the Website.

13. CONTACT INFORMATION

DCS Courier Service

Address: DCS Courier Service                          12530 Fairwood Pkwy Ste 102 #188              Bowie, MD 20720

Phone: 202-428-9973

Email: dshoultz@dcscourierservice.com

Website: https://dcscourierservice.com/

DCS COURIER SERVICE

HIPAA & HEALTHCARE PRIVACY NOTICE

Effective Date: May 21, 2026

1. PURPOSE OF THIS NOTICE

DCS Courier Service (“DCS,” “Company,” “we,” “our,” or “us”) recognizes the importance of safeguarding healthcare-related information and maintaining the confidentiality of information entrusted to us by healthcare providers, healthcare organizations, patients, caregivers, governmental entities, and business partners.

This HIPAA & Healthcare Privacy Notice (“Notice”) explains DCS’s role concerning healthcare-related information and establishes expectations regarding privacy, confidentiality, and information security.

This Notice supplements, but does not replace:

• DCS Website Terms of Service
• DCS Privacy Policy
• DCS Medical Transportation Services Agreement
• Any applicable Business Associate Agreement
• Any applicable customer service agreement

2. DCS’S ROLE

DCS is a transportation and logistics company.

DCS is not:

• A hospital
• A health system
• A physician practice
• A pharmacy
• A nursing service
• A laboratory
• A health plan
• A healthcare provider

DCS does not:

• Diagnose conditions
• Prescribe medications
• Provide treatment
• Dispense medications
• Make clinical decisions
• Provide healthcare services

DCS’s role is limited to transportation, logistics, delivery, retrieval, and related support services.

3. CUSTOMERS WE SERVE

DCS may provide services to:

Healthcare Facilities

• Hospitals
• Health Systems
• Medical Centers
• Trauma Centers
• Surgical Centers
• Clinics
• Physician Practices

Diagnostic Organizations

• Medical Laboratories
• Diagnostic Laboratories
• Pathology Laboratories

Pharmaceutical Organizations

• Pharmacies
• Specialty Pharmacies
• Pharmaceutical Companies
• Biotechnology Companies

Long-Term Care Organizations

• Skilled Nursing Facilities
• Assisted Living Facilities
• Long-Term Care Facilities
• Hospice Providers

Specialized Healthcare Organizations

• Home Healthcare Providers
• Blood Banks
• Organ Procurement Organizations
• Tissue Banks

Government and Research Institutions

• Government Agencies
• Universities
• Research Institutions
• Clinical Trial Organizations

Private Individuals

• Patients
• Family Caregivers
• Authorized Representatives

4. PROTECTED HEALTH INFORMATION (PHI)

DCS may encounter information that qualifies as Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”).

Examples may include:

• Patient names
• Patient identifiers
• Prescription information
• Healthcare provider information
• Medical record information
• Laboratory information
• Delivery-related healthcare information

DCS strives to limit access to healthcare-related information to personnel with a legitimate operational need.

5. MINIMUM NECESSARY PRINCIPLE

When feasible and appropriate, DCS seeks to utilize the minimum amount of healthcare-related information reasonably necessary to perform requested services.

Customers are encouraged to provide only information reasonably necessary for transportation and logistics purposes.

6. BUSINESS ASSOCIATE AGREEMENTS (BAAs)

A Business Associate Agreement (“BAA”) may be required in certain circumstances.

However:

NO BUSINESS ASSOCIATE RELATIONSHIP SHALL EXIST UNLESS A SEPARATE WRITTEN BAA HAS BEEN EXECUTED BY AUTHORIZED REPRESENTATIVES OF BOTH PARTIES.

Nothing in:

• This Notice
• The Website
• The Terms of Service
• The Transportation Agreement

shall independently create a Business Associate relationship.

7. CUSTOMER RESPONSIBILITIES

Customers remain responsible for:

Legal Authority

Ensuring that all information disclosed to DCS may be lawfully disclosed.

Patient Authorizations

Obtaining required:

• Consents
• Authorizations
• Permissions

when applicable.

Regulatory Compliance

Maintaining compliance with:

• HIPAA
• HITECH
• State privacy laws
• Applicable healthcare regulations

Data Accuracy

Ensuring the accuracy and completeness of information provided to DCS.

8. CONFIDENTIALITY EXPECTATIONS

DCS personnel may encounter confidential information while performing services.

DCS expects employees, contractors, agents, and subcontractors to maintain appropriate confidentiality regarding:

• Patient information
• Healthcare information
• Business information
• Proprietary information

Nothing in this Notice creates an absolute guarantee against unauthorized disclosure.

9. ELECTRONIC COMMUNICATIONS

Healthcare-related information may occasionally be communicated through:

• Email
• Telephone
• Text messaging
• Electronic scheduling systems
• Customer portals

Users acknowledge that electronic communications involve inherent risks.

DCS cannot guarantee that electronic communications will always be completely secure.

10. INFORMATION SECURITY

DCS utilizes commercially reasonable safeguards intended to protect information from unauthorized access, use, disclosure, alteration, or destruction.

Such safeguards may include:

• Password protection
• Access controls
• Employee training
• Device security measures
• Secure communication protocols
• Operational policies

However:

NO SECURITY SYSTEM IS PERFECT.

DCS DOES NOT WARRANT THAT ITS SYSTEMS ARE IMMUNE FROM CYBERATTACKS, HACKING, MALWARE, OR OTHER SECURITY EVENTS.

11. DATA BREACHES AND SECURITY INCIDENTS

In the event DCS becomes aware of a security incident affecting healthcare-related information, DCS may take actions deemed appropriate under the circumstances, including:

• Investigation
• Containment
• Notification where required by law
• Corrective measures

DCS reserves the right to determine the nature and scope of any response consistent with applicable legal obligations.

12. DISCLOSURES REQUIRED BY LAW

DCS may disclose information when required by:

• Court orders
• Subpoenas
• Search warrants
• Government investigations
• Regulatory inquiries
• Law enforcement requests
• Applicable laws

Nothing in this Notice prohibits DCS from complying with lawful legal obligations.

13. ORGAN, BLOOD, AND SPECIMEN INFORMATION

DCS may transport:

• Human organs
• Human tissue
• Blood products
• Laboratory specimens
• Diagnostic materials

DCS’s role remains limited to transportation and logistics.

DCS does not:

• Evaluate viability
• Interpret laboratory findings
• Make transplant decisions
• Make medical decisions

Customers remain responsible for all healthcare determinations.

14. HOME DELIVERY SERVICES

DCS may perform home delivery services involving:

• Prescription medications
• Medical equipment
• Therapeutic equipment
• Healthcare supplies

Customers acknowledge that successful delivery may require sharing certain healthcare-related information necessary to complete the delivery.

15. NO GUARANTEE OF CONFIDENTIALITY

Although DCS strives to protect information, users acknowledge that:

• No security system is infallible;
• No electronic communication is completely secure;
• No operational process can eliminate all risk.

Accordingly, DCS does not guarantee absolute confidentiality.

16. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

DCS SHALL NOT BE LIABLE FOR:

• Indirect damages
• Consequential damages
• Special damages
• Punitive damages
• Loss of business
• Loss of goodwill
• Emotional distress
• Regulatory penalties not caused by DCS’s willful misconduct

arising from healthcare-related information handled in connection with services.

17. MODIFICATIONS

DCS reserves the right to modify this Notice at any time.

Updated versions become effective upon publication.

18. CONTACT INFORMATION

DCS Courier Service

Address: DCS Courier Service                          12530 Fairwood Pkwy Ste 102 #188              Bowie, MD 20720

Phone: 202-428-9973

Email: dshoultz@dcscourierservice.com

Website: https://dcscourierservice.com/

ACKNOWLEDGMENT

By utilizing DCS services or providing information to DCS, the customer acknowledges that:

1. The customer has read this Notice;
2. The customer understands this Notice;
3. The customer accepts this Notice;
4. The customer understands DCS’s role as a transportation and logistics provider;
5. The customer understands that DCS is not a healthcare provider;
6. The customer agrees to the privacy and confidentiality expectations described herein.

DCS COURIER SERVICE

PATIENT DISCHARGE PACKAGE SERVICE AGREEMENT

Effective Date: May 21, 2026

IMPORTANT NOTICE

THIS PATIENT DISCHARGE PACKAGE SERVICE AGREEMENT (“AGREEMENT”) GOVERNS THE DCS COURIER SERVICE PATIENT DISCHARGE PACKAGE PROGRAM.

BY REQUESTING, SCHEDULING, AUTHORIZING, ACCEPTING, OR UTILIZING PATIENT DISCHARGE PACKAGE SERVICES, THE CUSTOMER, PATIENT, CAREGIVER, HEALTHCARE PROVIDER, OR AUTHORIZED REPRESENTATIVE ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND IRREVOCABLY AGREE TO BE BOUND BY THIS AGREEMENT.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT UTILIZE THE PATIENT DISCHARGE PACKAGE SERVICES.

ARTICLE 1

PURPOSE OF THE PROGRAM

The DCS Patient Discharge Package is designed to assist patients transitioning from:

• Hospitals
• Medical Centers
• Surgical Centers
• Rehabilitation Facilities
• Skilled Nursing Facilities
• Long-Term Care Facilities
• Hospice Facilities
• Home Healthcare Programs

to their homes or other approved recovery locations.

The program is intended to provide logistical support and convenience during the recovery process.

ARTICLE 2

SERVICES INCLUDED

Depending upon availability and customer selection, the Patient Discharge Package may include:

Medication Services

• Prescription pickup
• Prescription delivery
• Pharmacy coordination
• Medication transportation

Medical Equipment Services

• Medical equipment delivery
• Durable Medical Equipment (DME) delivery
• Therapeutic equipment delivery
• Mobility equipment delivery
• Respiratory equipment delivery

Equipment Retrieval Services

• Pickup of rented equipment
• Return of healthcare equipment
• Transfer of authorized equipment

Grocery Delivery Services

• Grocery pickup
• Grocery delivery
• Essential household item delivery

Healthcare Document Services

• Medical paperwork delivery
• Discharge document transportation
• Healthcare-related document transport

ARTICLE 3

DCS IS NOT A HEALTHCARE PROVIDER

DCS IS A TRANSPORTATION AND LOGISTICS COMPANY ONLY.

DCS DOES NOT PROVIDE:

• Medical treatment
• Nursing care
• Home healthcare
• Personal care services
• Medication administration
• Physical therapy
• Occupational therapy
• Medical supervision
• Clinical monitoring

Nothing in this Agreement shall create:

• A physician-patient relationship
• A nurse-patient relationship
• A home healthcare relationship
• A caregiver relationship

between DCS and any patient.

ARTICLE 4

NO GUARANTEE OF HEALTH OUTCOMES

The Patient Discharge Package is intended solely to provide transportation and logistics support.

DCS makes no representation or guarantee regarding:

• Recovery outcomes
• Patient health outcomes
• Treatment effectiveness
• Medication effectiveness
• Patient compliance
• Patient safety
• Rehabilitation success

All healthcare outcomes remain the responsibility of healthcare providers and patients.

ARTICLE 5

PATIENT RESPONSIBILITIES

Patients and authorized representatives agree to:

Provide Accurate Information

Including:

• Delivery addresses
• Contact information
• Recipient information
• Scheduling information

Ensure Accessibility

Provide safe and reasonable access to delivery locations.

Accept Deliveries

Ensure that authorized recipients are available to receive deliveries when required.

Verify Deliveries

Promptly inspect delivered items and notify DCS of any concerns.

ARTICLE 6

DELIVERY CONDITIONS

DCS may require:

• Recipient verification
• Identification
• Signatures
• Delivery confirmations

DCS reserves the right to refuse delivery when:

• Identity cannot be verified;
• Safety concerns exist;
• Access is unavailable;
• Delivery instructions are unclear.

ARTICLE 7

HOME ENTRY RESTRICTIONS

Unless expressly agreed in writing:

DCS personnel are not required to:

• Enter private residences;
• Install equipment;
• Assemble equipment;
• Move furniture;
• Perform patient transfers;
• Provide caregiving assistance.

Delivery shall generally occur at the entrance of the residence or another mutually agreed location.

ARTICLE 8

MEDICATION DELIVERIES

DCS may transport medications but does not:

• Dispense medications;
• Verify prescriptions;
• Interpret prescriptions;
• Provide medication counseling;
• Confirm dosage instructions.

Patients should consult their pharmacist or healthcare provider regarding medication-related questions.

ARTICLE 9

MEDICAL EQUIPMENT DELIVERIES

DCS may transport:

• Wheelchairs
• Walkers
• Oxygen equipment
• Hospital beds
• Lift devices
• Mobility equipment
• Therapeutic devices

Unless specifically agreed otherwise:

DCS is not responsible for:

• Installation;
• Setup;
• Calibration;
• Operation;
• Maintenance;
• Training.

ARTICLE 10

GROCERY DELIVERY SERVICES

Grocery delivery services are offered solely as a convenience.

DCS does not guarantee:

• Product quality;
• Product freshness;
• Product suitability;
• Nutritional value.

Customers remain responsible for selecting grocery items.

ARTICLE 11

HEALTHCARE DOCUMENTS

DCS may transport healthcare-related documents.

DCS shall exercise reasonable care but does not guarantee:

• Document accuracy;
• Document completeness;
• Medical content.

DCS is not responsible for decisions made based upon transported documents.

ARTICLE 12

SAFETY CONDITIONS

DCS personnel may refuse service when conditions are deemed unsafe.

Unsafe conditions may include:

• Aggressive animals;
• Threatening behavior;
• Hazardous conditions;
• Criminal activity;
• Severe weather;
• Unsafe structures.

DCS shall not be liable for delays or cancellations resulting from safety concerns.

ARTICLE 13

CLAIMS PROCEDURES

Any claim involving Patient Discharge Package services must be submitted in writing within five (5) business days.

Claims must include:

• Customer name
• Delivery information
• Description of claim
• Supporting documentation

Failure to timely submit a claim constitutes waiver of the claim.

ARTICLE 14

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

DCS’S LIABILITY ARISING FROM PATIENT DISCHARGE PACKAGE SERVICES SHALL NOT EXCEED THE LESSER OF:

1. ACTUAL PROVEN DAMAGES;
2. FEES PAID FOR THE SERVICE;
3. TWO HUNDRED FIFTY DOLLARS ($250.00).

ARTICLE 15

WAIVER OF CONSEQUENTIAL DAMAGES

DCS SHALL NOT BE LIABLE FOR:

• Lost income;
• Lost wages;
• Lost opportunities;
• Emotional distress;
• Medical complications;
• Recovery delays;
• Pain and suffering;
• Consequential damages;
• Incidental damages;
• Special damages.

ARTICLE 16

CUSTOMER INDEMNIFICATION

Customer agrees to defend, indemnify, and hold harmless DCS from claims arising out of:

• Incorrect information;
• Unsafe premises;
• Patient actions;
• Caregiver actions;
• Healthcare decisions;
• Medication use;
• Equipment use.

ARTICLE 17

FORCE MAJEURE

DCS shall not be liable for delays caused by:

• Weather;
• Natural disasters;
• Pandemics;
• Government actions;
• Transportation disruptions;
• Utility failures;
• Security incidents.

ARTICLE 18

GOVERNING LAW, ARBITRATION, AND DISPUTE RESOLUTION

This Agreement shall be governed by Maryland law.

Any dispute shall be subject to:

• Binding arbitration (at DCS’s election);
• Maryland jurisdiction;
• Class action waiver;
• Jury trial waiver.

ARTICLE 19

ENTIRE AGREEMENT

This Agreement supplements:

• DCS Website Terms of Service
• DCS Privacy Policy
• DCS HIPAA & Healthcare Privacy Notice
• DCS Medical Transportation Services Agreement

Together these documents constitute the complete agreement governing Patient Discharge Package services.

CUSTOMER ACKNOWLEDGMENT

BY UTILIZING THE PATIENT DISCHARGE PACKAGE PROGRAM, CUSTOMER ACKNOWLEDGES THAT:

1. CUSTOMER HAS READ THIS AGREEMENT;
2. CUSTOMER UNDERSTANDS THIS AGREEMENT;
3. CUSTOMER ACCEPTS THIS AGREEMENT;
4. CUSTOMER UNDERSTANDS THAT DCS PROVIDES LOGISTICS SERVICES ONLY;
5. CUSTOMER UNDERSTANDS THAT DCS DOES NOT PROVIDE HEALTHCARE SERVICES;
6. CUSTOMER IRREVOCABLY AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.

DCS COURIER SERVICE                MEDICAL TRANSPORTATION SERVICES AGREEMENT

Effective Date: May 21, 2026

IMPORTANT LEGAL NOTICE

THIS MEDICAL TRANSPORTATION SERVICES AGREEMENT (“AGREEMENT”) CONSTITUTES A LEGALLY BINDING CONTRACT BETWEEN DCS COURIER SERVICE (“DCS,” “COMPANY,” “WE,” “US,” OR “OUR”) AND ANY CUSTOMER UTILIZING DCS SERVICES.

BY REQUESTING, SCHEDULING, AUTHORIZING, TENDERING ITEMS FOR TRANSPORT, ACCEPTING SERVICES, OR OTHERWISE UTILIZING DCS SERVICES, CUSTOMER ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND IRREVOCABLY AGREES TO BE BOUND BY THIS AGREEMENT.

IF CUSTOMER DOES NOT AGREE TO THESE TERMS, CUSTOMER SHALL NOT UTILIZE DCS SERVICES.

ARTICLE 1

DEFINITIONS

For purposes of this Agreement:

“Customer”

Means any individual, healthcare provider, institution, business, government agency, patient, caregiver, pharmacy, laboratory, hospital, clinic, physician practice, home healthcare provider, blood bank, organ procurement organization, research institution, or other entity utilizing DCS services.

“Shipment”

Means any item, package, specimen, organ, medication, document, equipment, material, supply, blood product, or other property tendered to DCS for transport.

“Recipient”

Means the person or entity designated to receive a Shipment.

“Authorized Recipient”

Means a person reasonably believed by DCS to be authorized to accept delivery.

“PHI”

Means Protected Health Information as defined by HIPAA and applicable law.

“PII”

Means Personally Identifiable Information.

“Chain of Custody”

Means the documentation and tracking process associated with transfer of possession of a Shipment.

ARTICLE 2

CUSTOMERS SERVED

DCS may provide services to:

Healthcare Institutions

• Hospitals
• Health Systems
• Trauma Centers
• Ambulatory Surgery Centers
• Urgent Care Facilities
• Clinics
• Physician Practices

Diagnostic Facilities

• Medical Laboratories
• Diagnostic Laboratories
• Pathology Laboratories
• Reference Laboratories

Pharmaceutical Industry

• Pharmacies
• Specialty Pharmacies
• Pharmaceutical Companies
• Biotech Companies

Long-Term Care

• Skilled Nursing Facilities
• Rehabilitation Facilities
• Assisted Living Facilities
• Long-Term Care Facilities

Specialized Healthcare Organizations

• Blood Banks
• Organ Procurement Organizations
• Tissue Banks
• Home Healthcare Providers
• Hospice Organizations

Government and Research

• Government Agencies
• Universities
• Research Institutions
• Clinical Trial Organizations

Private Individuals

• Patients
• Caregivers
• Family Members
• Private Consumers

DCS reserves the unrestricted right to accept or reject service requests.

ARTICLE 3

DESCRIPTION OF SERVICES

DCS provides transportation and logistics services only.

Services may include:

Medication Transportation

• Prescription medications
• Specialty medications
• Compounded medications
• Pharmacy transfers
• Pharmaceutical products

Laboratory Transportation

• Laboratory specimens
• Blood samples
• Diagnostic samples
• Pathology specimens
• Clinical testing materials

Blood Product Transportation

• Whole blood
• Plasma
• Platelets
• Blood components

Organ and Tissue Transportation

• Human organs
• Human tissue
• Transplant materials
• Organ procurement logistics

Equipment Transportation

• Durable Medical Equipment
• Therapeutic Equipment
• Respiratory Equipment
• Mobility Equipment
• Hospital Equipment

Documentation Transportation

• Medical records
• Patient discharge paperwork
• Healthcare documentation
• Administrative records

Home Delivery Services

• Medication delivery
• Medical equipment delivery
• Equipment retrieval
• Grocery delivery
• Patient discharge support logistics

ARTICLE 4

DCS IS NOT A HEALTHCARE PROVIDER

DCS IS A TRANSPORTATION AND LOGISTICS COMPANY ONLY.

DCS DOES NOT PROVIDE:

• Medical advice
• Medical treatment
• Medical diagnoses
• Clinical services
• Pharmaceutical consultations
• Nursing services
• Emergency healthcare services

Nothing in this Agreement shall create:

• A physician-patient relationship
• A pharmacist-patient relationship
• A nurse-patient relationship
• A healthcare-provider relationship

between DCS and any Customer or Recipient.

ARTICLE 5

NO GUARANTEE OF MEDICAL OUTCOMES

DCS makes no representation regarding:

• Patient outcomes
• Treatment outcomes
• Medication effectiveness
• Laboratory accuracy
• Diagnostic accuracy
• Organ viability
• Organ transplant success
• Tissue transplant success
• Blood product effectiveness

DCS shall not be liable for any healthcare outcome, regardless of cause.

ARTICLE 6

CUSTOMER WARRANTIES

Customer represents and warrants that:

6.1 Legal Authority

Customer possesses full legal authority to tender all Shipments.

6.2 Ownership

Customer owns or lawfully controls all Shipments.

6.3 Accuracy

Customer has accurately described all Shipments.

6.4 Regulatory Compliance

Customer complies with:

• Federal law
• State law
• Local law
• Healthcare regulations
• Privacy regulations
• Transportation regulations

6.5 Required Permissions

Customer has obtained all required:

• Authorizations
• Consents
• Permits
• Approvals

necessary for transportation.

ARTICLE 7

PACKAGING REQUIREMENTS

Customer bears sole responsibility for packaging.

All Shipments must be:

• Properly packaged
• Properly sealed
• Properly labeled
• Properly protected
• Suitable for transport

DCS may refuse improperly packaged Shipments.

DCS assumes no liability for damage caused by inadequate packaging.

ARTICLE 8

TEMPERATURE-SENSITIVE MATERIALS

Customer must disclose all temperature requirements before transportation begins.

Customer is solely responsible for:

• Temperature specifications
• Packaging requirements
• Refrigeration requirements
• Preservation requirements
• Stability requirements

DCS shall not be responsible for losses arising from undisclosed requirements.

ARTICLE 9

CHAIN OF CUSTODY

DCS may maintain chain-of-custody documentation including:

• Delivery logs
• Electronic scans
• Time stamps
• GPS records
• Signatures
• Delivery confirmations

DCS records shall constitute presumptive evidence of:

• Pickup
• Custody
• Transfer
• Delivery

in any dispute.

ARTICLE 10

DELIVERY AUTHORITY

DCS may release Shipments to:

• Named recipients
• Authorized recipients
• Facility personnel
• Authorized healthcare staff
• Security personnel
• Individuals reasonably believed authorized

Customer assumes responsibility for recipient designations.

ARTICLE 11

FAILED DELIVERIES

A delivery may be considered completed if:

• Recipient refuses acceptance;
• Facility refuses acceptance;
• Delivery instructions cannot be verified;
• Safety concerns exist.

Additional charges may apply for:

• Redelivery attempts;
• Extended waiting periods;
• Return transportation;
• Storage.

ARTICLE 12

STORAGE OF SHIPMENTS

DCS is not a warehouse provider.

If temporary storage becomes necessary:

• Storage may be provided at Customer risk;
• Additional charges may apply;
• DCS may refuse storage requests.

Unclaimed Shipments may be disposed of in accordance with applicable law.

ARTICLE 13

HIPAA, PHI, PII, AND CONFIDENTIALITY

DCS acknowledges that certain Shipments may contain, reference, or relate to Protected Health Information (“PHI”), Personally Identifiable Information (“PII”), confidential healthcare information, proprietary business information, or other protected data.

13.1 Confidentiality Obligations

DCS shall use commercially reasonable efforts to safeguard confidential information entrusted to it during the performance of Services.

13.2 Customer Responsibility

Customer warrants that it possesses all necessary rights, permissions, authorizations, and legal authority to disclose any information provided to DCS.

Customer shall remain solely responsible for obtaining:

• Patient authorizations;
• HIPAA authorizations;
• Consents;
• Regulatory approvals;
• Internal approvals.

13.3 No Unauthorized Disclosure

Neither party shall knowingly disclose confidential information except:

• As required by law;
• As required to perform Services;
• As authorized by the Customer;
• As authorized by the patient where applicable.

13.4 Business Associate Agreements

No Business Associate relationship shall exist unless established through a separately executed written Business Associate Agreement (“BAA”).

Nothing in this Agreement shall independently create a BAA.

13.5 Regulatory Cooperation

DCS may cooperate with:

• Government agencies;
• Regulatory authorities;
• Law enforcement;
• Courts;
• Administrative agencies;

when legally required.

ARTICLE 14

ORGAN AND TISSUE TRANSPORTATION

Customer acknowledges that transportation involving:

• Human organs;
• Human tissue;
• Transplant materials;
• Procurement materials;

requires specialized handling.

14.1 Transportation Only

DCS provides transportation and logistics services only.

DCS does not:

• Evaluate organ viability;
• Evaluate tissue viability;
• Determine donor eligibility;
• Determine recipient eligibility;
• Participate in transplant decisions;
• Participate in medical decision-making.

14.2 Customer Responsibilities

Customer shall remain solely responsible for:

• Organ preservation;
• Organ packaging;
• Organ labeling;
• Organ viability;
• Medical documentation;
• Regulatory compliance.

14.3 No Outcome Guarantees

DCS makes no guarantee regarding:

• Organ viability;
• Organ acceptance;
• Surgical outcomes;
• Recipient outcomes;
• Transplant success.

14.4 Emergency Circumstances

Customer acknowledges that:

• Weather;
• Traffic;
• Security restrictions;
• Government actions;
• Airport delays;
• Hospital restrictions;

may affect transportation timing.

DCS shall not be liable for delays beyond its reasonable control.

ARTICLE 15

BLOOD PRODUCT TRANSPORTATION

DCS may transport:

• Whole blood;
• Plasma;
• Platelets;
• Blood components;
• Blood derivatives.

15.1 Customer Responsibility

Customer shall ensure:

• Proper packaging;
• Proper temperature control;
• Regulatory compliance;
• Proper labeling.

15.2 No Clinical Responsibility

DCS assumes no responsibility for:

• Blood quality;
• Blood suitability;
• Blood safety;
• Medical use of blood products.

15.3 Acceptance of Risk

Customer acknowledges that blood products are inherently sensitive materials and accepts risks associated with transportation.

ARTICLE 16

LABORATORY SPECIMENS AND DIAGNOSTIC MATERIALS

DCS may transport:

• Laboratory specimens;
• Pathology specimens;
• Diagnostic materials;
• Testing materials;
• Biological samples.

16.1 Packaging Requirements

Customer shall ensure specimens are:

• Properly packaged;
• Properly preserved;
• Properly labeled;
• Properly documented.

16.2 Regulatory Compliance

Customer shall comply with all applicable:

• CLIA requirements;
• Federal regulations;
• State regulations;
• Local regulations.

16.3 No Diagnostic Responsibility

DCS assumes no responsibility for:

• Testing outcomes;
• Diagnostic accuracy;
• Specimen integrity affected by Customer actions;
• Medical decisions.

ARTICLE 17

MEDICATIONS, PRESCRIPTIONS, AND PHARMACEUTICALS

DCS may transport:

• Prescription medications;
• Pharmaceutical products;
• Specialty medications;
• Authorized controlled substances;
• Medical therapies.

17.1 Customer Warranties

Customer warrants that:

• Shipments are lawful;
• Required prescriptions exist;
• Required authorizations exist;
• Transportation is legally permitted.

17.2 Recipient Verification

DCS may require:

• Identification;
• Signatures;
• Delivery confirmation;
• Authorized recipient verification.

17.3 Refusal Rights

DCS may refuse delivery when:

• Identity cannot be verified;
• Safety concerns exist;
• Legal concerns exist;
• Delivery instructions are unclear.

17.4 No Pharmaceutical Responsibility

DCS does not:

• Prescribe medications;
• Dispense medications;
• Provide pharmaceutical advice;
• Determine medication appropriateness.

ARTICLE 18

CONTROLLED SUBSTANCES

Where permitted by law and authorized by Customer, DCS may transport certain controlled substances.

18.1 Customer Responsibility

Customer remains solely responsible for:

• DEA compliance;
• Licensing requirements;
• Regulatory compliance;
• Documentation requirements.

18.2 Refusal Rights

DCS reserves the unrestricted right to refuse transportation of controlled substances.

ARTICLE 19

HOME DELIVERY SERVICES

DCS may provide home delivery services involving:

• Medications;
• Medical equipment;
• Therapeutic equipment;
• Healthcare supplies;
• Documents.

19.1 Delivery Conditions

Customer acknowledges that home delivery services may involve:

• Recipient verification;
• Signature requirements;
• Identity verification;
• Delivery windows.

19.2 Access Issues

DCS shall not be liable for failed deliveries resulting from:

• Inaccessible locations;
• Incorrect addresses;
• Unsafe conditions;
• Unavailable recipients.

ARTICLE 20

PATIENT DISCHARGE PACKAGE SERVICES

DCS may offer Patient Discharge Package services designed to assist patients transitioning from healthcare facilities to home environments.

Services may include:

• Medication delivery;
• Medical equipment delivery;
• Equipment retrieval;
• Grocery delivery;
• Recovery support logistics.

20.1 No Healthcare Services

Patient Discharge Package services are logistics services only.

DCS does not provide:

• Nursing care;
• Home healthcare;
• Medical monitoring;
• Treatment services;
• Rehabilitation services.

20.2 No Outcome Responsibility

DCS assumes no responsibility for:

• Recovery outcomes;
• Patient compliance;
• Medication adherence;
• Health outcomes.

ARTICLE 21

CLAIMS PROCEDURES

Any claim for:

• Loss;
• Damage;
• Delay;
• Misdelivery;

must be submitted in writing within five (5) business days following delivery.

21.1 Required Documentation

Claims must include:

• Proof of value;
• Supporting documentation;
• Photographs if applicable;
• Written description of claim.

21.2 Failure to File

Failure to timely file a claim constitutes a complete waiver of the claim.

ARTICLE 22

CARGO LOSS AND DAMAGE

DCS shall exercise reasonable care in handling Shipments.

However, DCS shall not be liable for loss or damage caused by:

• Improper packaging;
• Customer negligence;
• Regulatory actions;
• Force majeure events;
• Inherent characteristics of the Shipment.

ARTICLE 23

INSURANCE AND DECLARED VALUE

Unless expressly agreed in writing, DCS does not provide insurance coverage for Shipments beyond legally required coverage.

23.1 Declared Value

Declared value:

• Does not constitute insurance;
• Does not increase liability limits;
• Does not guarantee recovery.

23.2 Additional Coverage

Additional coverage may be available through separate written agreements.

ARTICLE 24

LIMITATION OF LIABILITY FOR TRANSPORTATION SERVICES

THIS ARTICLE IS A MATERIAL PART OF THIS AGREEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

DCS’S TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE LESSER OF:

1. ACTUAL PROVEN DAMAGES;
2. THE AMOUNT PAID FOR THE SPECIFIC SHIPMENT;
3. TWO HUNDRED FIFTY DOLLARS ($250.00) PER SHIPMENT;

UNLESS A SEPARATE WRITTEN AGREEMENT EXPRESSLY PROVIDES OTHERWISE.

CUSTOMER ACKNOWLEDGES THAT THESE LIMITATIONS FORM AN ESSENTIAL BASIS OF THE PARTIES’ BARGAIN.

ARTICLE 25

WAIVER OF CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES

THIS ARTICLE IS A MATERIAL CONDITION OF THIS AGREEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DCS SHALL NOT BE LIABLE FOR:

• Consequential damages;
• Incidental damages;
• Indirect damages;
• Special damages;
• Exemplary damages;
• Punitive damages;
• Treble damages;
• Multiple damages.

INCLUDING BUT NOT LIMITED TO:

• Lost profits;
• Lost revenue;
• Lost contracts;
• Lost business opportunities;
• Lost grants;
• Lost research opportunities;
• Loss of goodwill;
• Loss of reputation;
• Business interruption;
• Operational interruption;
• Delayed treatment;
• Delayed surgery;
• Delayed diagnosis;
• Delayed laboratory testing;
• Organ rejection;
• Loss of transplant opportunities;
• Missed medical procedures;
• Emotional distress.

THIS LIMITATION APPLIES REGARDLESS OF:

• Legal theory;
• Contract claims;
• Tort claims;
• Negligence claims;
• Statutory claims;
• Warranty claims.

EVEN IF DCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

ARTICLE 26

CUSTOMER INDEMNIFICATION

Customer shall defend, indemnify, and hold harmless DCS and its:

• Owners;
• Officers;
• Directors;
• Employees;
• Contractors;
• Agents;
• Representatives;
• Affiliates;
• Successors;
• Assigns;

from and against any and all:

• Claims;
• Demands;
• Lawsuits;
• Investigations;
• Penalties;
• Judgments;
• Settlements;
• Damages;
• Costs;
• Attorneys’ fees;
• Expert witness fees;
• Litigation expenses.

Arising out of or relating to:

26.1 Shipment Contents

The nature, condition, legality, safety, or suitability of any Shipment.

26.2 Regulatory Violations

Violations of:

• HIPAA;
• HITECH;
• DEA regulations;
• FDA regulations;
• CLIA regulations;
• State regulations;
• Local regulations.

26.3 Customer Negligence

Any act, omission, or negligence by Customer.

26.4 Patient Information

Unauthorized disclosure of PHI or PII originating from Customer.

26.5 Packaging Deficiencies

Improper packaging, labeling, preservation, or preparation.

26.6 Medical Decisions

Healthcare decisions made by:

• Physicians;
• Pharmacists;
• Hospitals;
• Laboratories;
• Patients;
• Caregivers.

ARTICLE 27

FORCE MAJEURE

DCS shall not be liable for any failure, delay, interruption, or inability to perform resulting from circumstances beyond its reasonable control.

Such events include:

• Hurricanes;
• Tornadoes;
• Floods;
• Fires;
• Earthquakes;
• Severe weather;
• Pandemics;
• Epidemics;
• Public health emergencies;
• Terrorist acts;
• Civil disturbances;
• Riots;
• Labor disputes;
• Fuel shortages;
• Utility failures;
• Telecommunications failures;
• Internet outages;
• Cybersecurity incidents;
• Ransomware attacks;
• Government actions;
• Regulatory restrictions;
• Airport closures;
• Transportation disruptions;
• Security lockdowns;
• Hospital restrictions.

DCS obligations shall be suspended during such events.

ARTICLE 28

INDEPENDENT CONTRACTOR STATUS

DCS operates as an independent contractor.

Nothing contained in this Agreement shall create:

• An agency relationship;
• A partnership;
• A joint venture;
• An employment relationship;
• A fiduciary relationship.

DCS retains sole control over:

• Operations;
• Personnel;
• Equipment;
• Routes;
• Scheduling;
• Service methods.

ARTICLE 29

USE OF SUBCONTRACTORS

DCS reserves the unrestricted right to utilize:

• Independent contractors;
• Contract drivers;
• Partner carriers;
• Third-party logistics providers;
• Subcontractors.

Customer expressly consents to such use.

DCS shall retain discretion regarding selection of service providers.

ARTICLE 30

GOVERNMENT, RESEARCH, AND INSTITUTIONAL CUSTOMERS

Government agencies, research institutions, universities, and healthcare organizations utilizing DCS services remain responsible for:

• Regulatory compliance;
• Research compliance;
• Grant compliance;
• Institutional approvals;
• Internal policies.

DCS shall not assume institutional compliance obligations unless expressly agreed in writing.

ARTICLE 31

REGULATORY COMPLIANCE

Customer warrants compliance with all applicable:

Federal Requirements

Including but not limited to:

• HIPAA;
• HITECH;
• FDA regulations;
• DEA regulations;
• DOT regulations;
• OSHA regulations;
• CLIA regulations.

State Requirements

Including Maryland, Virginia, District of Columbia, and all other applicable state requirements.

Local Requirements

Customer remains responsible for local compliance obligations.

DCS shall not be responsible for Customer regulatory violations.

ARTICLE 32

GOVERNING LAW AND EXCLUSIVE JURISDICTION

This Agreement shall be governed exclusively by the laws of the State of Maryland.

All disputes shall be brought exclusively in:

• Maryland state courts; or
• Federal courts located within Maryland.

Customer irrevocably:

• Consents to Maryland jurisdiction;
• Waives venue objections;
• Waives inconvenient forum arguments.

ARTICLE 33

BINDING ARBITRATION, CLASS ACTION WAIVER, AND JURY TRIAL WAIVER

33.1 Arbitration

At DCS’s election, any dispute may be submitted to final and binding arbitration.

Arbitration shall:

• Occur in Maryland;
• Be conducted in English;
• Be administered by a nationally recognized arbitration organization;
• Be conducted by a single arbitrator.

33.2 Class Action Waiver

CUSTOMER WAIVES ANY RIGHT TO PARTICIPATE IN:

• Class actions;
• Collective actions;
• Representative actions;
• Mass actions.

Claims must be pursued individually.

33.3 Jury Trial Waiver

CUSTOMER AND DCS KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY.

ARTICLE 34

SURVIVAL OF OBLIGATIONS

The following provisions shall survive termination, expiration, or completion of Services:

• Confidentiality obligations;
• HIPAA obligations;
• Indemnification obligations;
• Limitation of liability provisions;
• Arbitration provisions;
• Class action waivers;
• Jury trial waivers;
• Payment obligations;
• Claims procedures;
• Governing law provisions.

ARTICLE 35

ENTIRE AGREEMENT, MODIFICATIONS, AND ACKNOWLEDGMENT

This Agreement, together with any:

• Business Associate Agreement;
• Service Agreement;
• Statement of Work;
• Privacy Policy;
• Written amendment;

constitutes the entire agreement between the parties regarding Services.

No verbal statements shall modify this Agreement.

Any modification must be in writing and approved by DCS.

CUSTOMER ACKNOWLEDGMENT AND IRREVOCABLE ACCEPTANCE

BY REQUESTING, SCHEDULING, AUTHORIZING, PAYING FOR, ACCEPTING, OR UTILIZING DCS SERVICES, CUSTOMER ACKNOWLEDGES AND AGREES THAT:

1. CUSTOMER HAS READ THIS AGREEMENT IN ITS ENTIRETY;
2. CUSTOMER UNDERSTANDS THIS AGREEMENT;
3. CUSTOMER HAS HAD THE OPPORTUNITY TO CONSULT LEGAL COUNSEL;
4. CUSTOMER VOLUNTARILY ACCEPTS THIS AGREEMENT;
5. CUSTOMER IRREVOCABLY AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT;
6. CUSTOMER UNDERSTANDS THAT THIS AGREEMENT CONTAINS IMPORTANT LIMITATIONS OF LIABILITY, DISCLAIMERS, ARBITRATION PROVISIONS, CLASS ACTION WAIVERS, AND JURY TRIAL WAIVERS;
7. CUSTOMER AGREES THAT THIS AGREEMENT SHALL GOVERN ALL SERVICES PROVIDED BY DCS COURIER SERVICE.